On Good Service

Teri and I went to Gelson’s the other day to see if they had a particular brand of buttermilk we’ve been using, but has been discontinued at our local store. (Teri is a devote to The Perfect Buttermilk Pancake, and let me tell you, different buttermilks make much different pancakes) For those that don’t live around here, Gelson’s is an upscale grocery store. Not a natural one like Whole Foods, its a regular chain with a nicer look, and more amenities. While we were there, we happened to run into the guy who stocks the dairy case. He was helpful, friendly, and made it easier for us to shop.

Then, because we were hungry and it was past lunch time, we decided to stop by the Deli and pick up a sandwich. That is where we met Lillian. Lillian was standing off to one side of the Deli case, and obviously wore the dress/uniform of an employee. There was quite a crowd around the deli case, the customers were taking their little numbers, the ladies behind the counter were trying to manage the crowd, you know, the standard deli experience.

Lillian was different.

When we glanced her way Lillian smiled at us and asked if we would like to order on the iPad which she was holding. There was a large sign next to her telling us exactly what ingredients (breads, lunch meats, cheeses, condiments, etc.) were offered for making a sandwich, which made the complex task much easier. Lillian herself was knowledgeable, friendly, helpful, and generally made the ordering process pleasant instead of complex and overwhelming. In short she added to our experience while in the store and made our short stay much more welcoming.

So given the choice between dealing with the feeding frenzy in front of the deli case, with the employees removed from the consumer behind a huge glass case, or standing next to a smiling person who is helpful and friendly, you would think most people would choose the person over the counter. Only it didn’t work that way. I watched person after person walk right past Lillian, head right up to the counter, take a number, and enter the crazy, busy deli experience. I don’t know if having an employee in front was new, or that the other shoppers preferred their routine, or what. I hesitate to say what might be the cause, but I can tell you they were missing a chance to talk to a warm friend person, and not a busy harassed lady behind the counter.

In terms of customer service, Lillian was the tops. She made our stay enjoyable by making us feel like we were important and not just another number. Yet for all her gifts, she largely was ignored. I don’t know which is more sad, that an upscale grocery store had to hire a person just to offer a level of service that I think should be standard, or that the regular patrons ignored such service in favor of a less personable approach.

Which begs the question: Who is at fault if a customer consumes a less friendly experience? The store, or the customer?

Food Shows on the Radio

For some reason I love listening to food shows on the radio. The ones on TV don’t do a thing for me, but for some reason driving around and hearing 20 different things to do with macadamia nut oil just makes me happy. Maybe its because cooking is its on kind of story, only unlike writing, cooking stories are all short and end (usually) in comfort. They are a quick emotional fix, maybe a more earthy fix. If a short story is like a complex five course dinner, then cooking is like a cookie. Short sweet, and easily forgotten.

When you eat a good meal that someone has prepared for you, they have literally allowed you to live that much longer. They have nourished you, kept you from starvation. And the euphoria one feels after a good meal is nothing to laugh at.

And yet hearing about cooking on the radio is very removed from the more earthy action of eating. In that sense it is almost a tease. It leaves me with nothing but ideas, and most of those I quickly forget anyway.

You see, while I like to cook, I am also darn lazy. I don’t get the thrill from cooking my mother and sisters got. They can enjoy the making of a meal––the challenge of putting something together new, or well––almost as much (if not more so) than eating it. For me cooking is work. Even when I’m trying out something new, and being creative, it is still work.  So while I love to hear about 20 uses of macadamia nut oil, the truth is I don’t want to make any of them. Oh I might want to taste them, but to the thought of cooking them leaves me uneasy.

Yet when I am driving down the road, and someone is speaking knowledgeably and passionately about making food, I love it. It transports me to another place, another time. Just don’t ask me to remember what they said. And don’t ask me to cook.

I’ve been reading some Dick…

As in Philip K. Dick, the sci-fi  author. The book is Do Androids Dream of Electric Sheep which is the book that the movie Blade Runner is based on. Yes, that book. Yes that movie.

What I’m finding is interesting. For one thing Dick is not all that smooth a writer. His copy is disjoined at times, his characters talk past each other, his worlds are put together with glue and despair, and not much else. But oh can this man write. Its the little quirks he gives, little throw away lines, that say so much. One character says, “Hey, I think this dead cat is going to decay” and then he smiles (for a completely different reason). But still the juxtaposition is perfect. So you have to ignore the bumpy parts of the prose and the plotting, and then you get these wonderful little gems of character development. Crazy, yes. But still gems.

The Jesus Parade

Coming off the subway today around noon (Hey, its when they called me in), I climbed the stairs to wait for my normal bus, and instead wandered into a surreal scene on the Hollywood sidewalks. The bus stop is right at Hollywood and Highland, and for those of you who are not native to the area, it is a very large tourist attraction. Madam Tossuad’s is there, along with Ripply’s museum, the stars on the sidewalk and the hand/foot prints at the Chinese Theater. All of this is right in this area, so it is always abounding with tourists.

So today when I came up the stairs, I heard this large commotion. It was the sound of a large group of people talking. When I got to street level I was just in time to catch a parade going past on the sidewalk. And what a parade it was. There was about 40-50 people, all with matching white shirts, marching together in a group. One guy lead the procession with a very large cross that read “Jesus Saves”. He was followed by a guy with a huge banner (4′ wide, and probably 8′ tall) that said something about Jesus and had korean symbols on it (I think, I don’t read Korean). Then the main group came. In their midst was a guy with a microphone, and as they passed he was leading them in some kind of chant “Jesus loves you. Jesus saves.” Over and over. Trailing the group was another man with a large cross like the first guy. Each and every one of the people was asian, and as near as I could tell, not American’s but foreigners.

Right before my bus arrived, they came back up the opposed side of the street so I got to see them twice. The group was pretty interesting. They marched along all happy, and enthusiastic about Jesus. They made a lot of noise. Everyone else on the sidewalk got out of their way. Beyond the irony of foreigners coming to America to preach about Jesus, the whole experience was just plain weird. It was as if they has no sense of stage craft. Did they think they could simply march by, and people would suddenly be converted to Christianity? Why did they feel the need to talk about Jesus there, and in that bizarre manner? I mean, marching? Yelling?

You’ll notice I’m not complaining about them. There’s a reason for this. You see I myself have done something similar, back when I was a board-again. So I have some sympathy for them, or at least feel like I can’t say shit without coming off as the world’s biggest hypocrite. Still it makes me wonder why a group of people would take the time and energy to get all organized, come down to LA, and then act stupid. This wasn’t about “us” getting saved. It was about “them” bragging about how religious they are. So why can’t they do that at home, and save themselves the money, and me the spectacle of watching a group perform without the the least bit of understanding of how a performance works.

But I’m pretty sure Jesus loves me now.

Dream within a dream

Last night I woke up around 1:30 in the morning. In my dream I was flying in a plane. It was a huge plane, large enough that one could stand inside the hollow wings. The plane was made of thin sheets of foam, layered and layered on each other, with carbon fiber reinforcement.  As it was flying I could hear the wing creak as it flexed, I could see the light coming though the foam, I could hear the electric motors humming. It was all very cool.

When I woke, it came to me what I was doing in the plane, and why. It was a story idea, a good one. a nice Heinleinesque beginning with a made-up close call to get the reader in the action, and then a quasi informative, quasi love-story unfolds afterwards.

So I sat there, with all of this running through my head, and I groaned. I couldn’t let this pass. It was too good. I knew it. So I got up, and stumbled into the office. turned on the new computer, and starting typing. About an hour later I had churned out a bit over 1000 words, and had written most of the opening scene. So I got up, and climbed back into bed.

The only problem was how I had ended the scene. After I had laid out everything I had gone over in my head (while laying in bed wondering if it was worth it to get up) I had added a throw away line about how the main character almost died later that week. My mind was thinking WTF, but it was very late, and I’ve learned not to question my subconscious. So I banged it out, and went to bed.

The thing is, as I was trying to go back to sleep, that line kept bugging me. What was it he did that almost killed him? Before I knew it, the rest of the story clicked in place. This happens often to me on short stories. I’ll start to write the story, and once I get into it long enough to nail the tone, then the rest of the story sort of falls into place.

So now I was sitting there knowing what else is going to happen, and wondering if I will forget it if I don’t write it down. After a long while I got back up, stumbled back into the office, and starting fleshing out the rest of the story. An hour later, I finally ran out of steam.

So its back to bed. Again. And wouldn’t you know it, the muse is still full of ideas. OMG, I’m thinking. It’s fricken 3:30 in the morning, and you still want me to write? Well this time I decided to try to memorize the important parts and then drop off to sleep. It took me forever, but finally I did sleep, although my feet never did get warm after that second session. I kept having to rearrange the blankets to try and stop the occasional draft.

When I got up this morning, the ideas were still fresh. So after helping Trevor with some homework, and getting a light breakfast in, I wandered into the office, and fleshed out the story outline. And it all came back. Cool.

The story is called “Take Off”. Look for more comments about it here.

Not knowing your future is a feature, not a bug.

Over the holidays I got to see one of my nephews. He’s a fantasic young man, but visiting with him, especially in my home town, brought me back to when I was his age and trying to work out my place in the world. This post, and hopefully a few others that will follow are both a letter to him, and the voice of an older man attempting to pass on all the wisdom that 48 years of hard knocks and stupid mistakes can provide.

A long time ago, at least as reckoned in internet years, I worked in the software industry. It was an interesting field to make a living in, especially at the small “startups” where I worked. Its a field custom made for people who like to wear a lot of hats, can think on their feet, and can learn quickly. One of the phrases I learned from that experience was substituting the term feature for the term bug. It was used when someone complained about a bug in your software. What you did was deny there was a bug, and instead claimed it was an undocumented feature. The concept is nothing but pure marketing bravado. The phrase was referred to often by everyone in the industry, but I never actually saw it in use. It is an inside joke about the nadir of software marketing finesse, and it is an expression of the deep anxiety that one feels when they know they are selling a less than perfect piece of software.

That being said, the saying does have its uses. And one of those uses is in looking at your future.

You see a lot of people go around with the annoying confidence that comes of knowing what they want to do for a living. It is trifling easy to be angry at such individuals, especially if you are like me, someone who has never known what they wanted to “be”. And it is easy to look at yourself and assume there is something wrong with you for not being like those other “knowers”. After years and years of living as a “not knower,” I now contend that the bug of not knowing is actually a feature; that not knowing is actually better than knowing.

To support this contention, lets us first look at the causes of not knowing.

Not knowing your future avocation does not stem from a lack of ability. Far from it. In fact, not knowing usually stems from an overabundance of ability. It is when you can literally do almost everything and anything that choosing a direction has a consequence. Those poor mundane souls with less IQ and raw ability do not share our quandary. They do not wake up thinking, “Fuck! I wonder if I should be a brain surgeon?”  Why? Because they recognize it is not something they will ever be able to do. They understand their choices in life might be between being a auto mechanic and a security guard. Being a brain surgeon is simply not on their list, more importantly neither is the existential angst associated with making that choice. When your choices are fewer, you have a lot less to get wrong. Which can be translated to, when you have less options, you have less to be depressed about. True, you could be an auto mechanic, if that is what makes you happy, but you can also be a brain surgeon, and therein lies the rub. You at least, have the option for both choices, and because of this, have the anxiety that goes with it.

So not knowing is a position of ability, not disability. It carries with it an anxiety based upon a greater risk than most people face; a greater chance of success (and presumably failure) than your less well thought peers. Fortunately for us, we both have been though therapy, and have a decent idea of how to deal with anxiety. Who knew that depression would eventually prepare you for a career? Funny how that works, eh?

But there is another reason why not knowing is a feature, not a bug, and that has to do with a thing called change.

You see, one of the ever constants of the universe is change. It is easy to miss this as a young man (I know I did), or to discount its value, but either position would doing yourself a disservice. By change I mean that we all face several massive changes in our lives, and quite frankly most of them we are not expecting or well prepared for. This is just how life goes. An auto accident, a random chance with cancer, a bit too much alcohol, a casual word misspoken, all of these things (and more, much much more) can, and will, fuck up our lives. Hey, shit happens. The thing is, our avocation is just as open to big change as any other part of our lives. For you, having to change careers would be a pain, maybe even a major inconvenience, but it would not necessarily be crippling. Why? Because you are not “set” on a particular career, you are merely doing the one that came along (and looks best) now. Now imagine the poor slob who, unlike us, knew exactly what he wanted for all of his life, and suddenly discovers he can no longer work in that field. What will he do? Panic, I tell you. That and more. Depression would be the least of his issues, as his self-identity will be taken out from under him. Why? Because he is now facing what you and I have had to deal with for all of our lives; not knowing. Only he will be terribly unprepared for this ordeal as it will be new to him. And “new” is not a nice word to those who have their lives all planed out. In essence, change has brought this man down to our default position (not knowing) and it is terrifying to him.

So who is the strong one here, and who is the weak?

There’s more to my position than just the two arguments above. For instance, there is a very good chance that 20 years from now you will have a thriving career in a field that has not yet been invented. Don’t believe me? This is exactly my position. 20 years ago there were no digital retouchers. Today there are thousands. There was no school, no college, no way of learning what I do for a living, short of trying it out and seeing if you could do it. What engineers call trial and error. And yet, I make very good money at it, and find the job deeply fulfilling. I see no reason why you cannot have a similar experience as my own. Based on the rate of change I see happening today I suspect you have a much great chance than I ever did, of working a job which has not yet been invented.

And when such future jobs become available, who do you think is going to be better prepared to switch to them from the field they are in? A knower or a not knower? Who is going to be less entrenched in their field? Who is going to have less of their identity tied up in their job, and more of their identity tied up in themselves? The answer to all of these is the not knower. In other words, men like us.

So you see, knowing you future doesn’t necessarily give you one.

Solo or group?

The fantasy author Kate Griffin has an interesting blog post on what it is like for an author (normally a loner by nature) to work in a group environment. This came out the same day that Sarah Hoyt did a marvelous piece on maintaining the creative process, which she refers to as not being a machine. All of this reminds me of my own perilous attempts within differing milieus of creativity, and what I have learned from them.

For starters, one can create by themselves, or in a group setting. In some instances, one can do both. The dynamics for group creativity are significantly different from those of creating on one’s own. This difference is important, I would go so far to say essential, for finding one’s creative niche. However, before I get to this let me explain more about what I mean.

Solitary creative tasks are easy to spot. They are writing (especially fiction), song-writing, painting, etc. Anything that ones does on their own. Solo. Just you and your muse. This is different from a group creative environment, which ranges anywhere from playing music, to making movies, to designing advertising art. Yes, I am aware authors often collaborate with each other (making it a group process), and that song-writing also falls into both camps. This is because most creative forms can be done in a group, or by one’s self. Some however, cannot. For instance, one can play a mean oboe solo, but one cannot never play the oboe part of a symphony, and have it be a symphony. The same is true for any rock group. One instrument alone does not make the experience. Only a group can do that.

I make this point because how a person interacts with the creative process (group or singular) can be just as important as doing the creative process itself. For instance, I have been a musician on and off several times in my life, and have two close friends who both have followed music for most of their lives. What is interesting is that for my friends being involved in music is something they liked to do on their own. They are both happy to write and play music with no one else in the room. In fact they thrive on this. But see, I never could. Practicing for me, especially by myself, was just plain boring. I hated it. Even as an adult with a clear idea that it was a much needed ends to a much beloved means, I still had a hard time with it. But put me in a group, and suddenly whamo, I’m ready to go. Moreover, I’m ready to create new ideas, go off in new interesting directions, take on new worlds, as it were. But only in a group. Never alone.

The funny thing is, I am more than happy to work alone creatively as an author. Its not that I cannot create by myself, I just can’t do it well with music. It’s just not all that fun for me, especially compared to being in a group.

Way back when I was in my early 20s I was lucky enough to play in a band with a couple of really talented guys, Justin Souter, and Alan Williams. Playing with them was always a joy as they were so darn good. But what I enjoyed most about playing with them was the process we developed for song-writing. We would just start jamming, and run a tape recorder. Usually I played bass while Justin player guitar, but sometimes we switched. As we bumped up against each other’s ideas, the music started to blend and swirl until it would reach some form of consensus, and thus a section of a song was formed. It is a very democratic process to write this way. There is no form or direction. The ideas are tossed out, and they either stick or they don’t. Eventually something will click, and a piece of music will take shape.

Anyway, that was what I liked best about being in a band. The group creative process. I found it frustrating that Justin and Alan also found happiness in doing music by themselves, but I could never find that part fulfilling. Eventually our band broke up, but I carried with me that love of group creativity and when I eventually stumbled upon another creative process done as a group (advertising design), I made that field my vocation.

All of this to say, if you are doing something creative, and not finding parts of it fulfilling, perhaps you need to explore doing that work either solo or as a group. In essence, do the opposite of whatever you have been doing. You may find it doesn’t work well, you may find it does. Like me, you may find that it only works for you one way, but not another. That’s all well and good. In the end you will know more about yourself, and will have a better idea about what makes your creative process work. Both goals leading to the same thing, a better you.

mush for brains

My brain feels like it has been used as an ashtray at the smoker olympics. Just plain stinky mush. Too many things going on with our son, and his school, and their spectacularly ill informed view of homework.

We spent a healthy (if that is the word) amount of our time this weekend pulling together a project for his class. I’m glad Trevor got to study American Indians in more detail, but the work was WAY over the top. Its bad enough that its like pulling teeth to get him to focus, and do the work, but this much EXTRA work just makes him that much more resistant. I mean, if your goal is trying to get my son to hate his school, hey good job there.

Anyway, lots of other things going on, and not a lot of time to write. Not even for my fiction. Hopefully that will end soon. We’ll see.

Forget the toast, which side falls up when you drop a cube of butter.

We at Chez Tolladay are civilized enough to keep the butter dish in the cupboard, not the refrigerator. This morning we discovered that if said butter is dropped from waist height it makes the most interesting pattern on the floor. A nice round circle, with the remainder of the cube stuck in the middle. It looked, for all the world, as if it were a high speed photograph, freezing the action half-way through the splash. Fortunately the floor was cold enough for me to scrape most of it up before it spread further.

Alas, I didn’t think about taking a picture until after I cleaned it up. 🙁